FAQ's
FAQ's
What is your return policy?
We have a simple return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving it. Please refer to our Return and refunds page for detailed instructions.
What payment methods do you accept?
We accept various payment methods like iDeal, Visa, Apple pay and Google pay.
Can I modify or cancel my order?
Once an order is placed, we process it promptly to ensure quick delivery. Therefore, modifications or cancellations may not be possible. To make sure, contact us as soon as possible. Please see the contact us page.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your account on our website to check the status of your order.
How do I contact customer service?
You can reach our customer service through various channels like Instagram, e-mail and the contact form on the website. For more information, please visit the contact us page.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. During the checkout process, you can see the available shipping options.
How can I stay updated on new collections and promotions?
To stay informed about our latest collections, promotions, and news, subscribe to our newsletter. You can find the subscription option on our website's homepage.
If you have any other questions or need further assistance, feel free to contact our customer service team. We're here to make your experience with Florest Pure enjoyable and seamless!
- Email: info@florestpure.com
- Instagram: @florestpure